SHIPPING POLICY

At singhsmart.shop, we are committed to providing a reliable and convenient delivery experience for customers across the United Kingdom and Europe. This Shipping Policy explains our order processing times, delivery methods, estimated shipping times, and related information.

1. Order Processing Time

All orders are carefully prepared and processed after payment confirmation.

• Order processing time: 1–3 business days
• Orders are processed Monday to Friday, excluding weekends and public holidays.
• During peak periods, promotional events, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with relevant delivery information.

2. Delivery Areas

We currently provide shipping services to customers in:

• United Kingdom
• European countries

Delivery availability may vary depending on destination location, carrier coverage, and local regulations.

3. Estimated Delivery Times

Estimated delivery times after dispatch are:

• United Kingdom: 3–7 business days
• European Union countries: 5–10 business days
• Other European destinations: 7–14 business days

Delivery times are estimates only and may be affected by factors including weather conditions, customs inspections, public holidays, carrier delays, or circumstances outside our control.

4. Shipping Methods

Orders are shipped using reliable delivery partners selected according to destination, package size, and service availability.

Available carriers may include:

• Royal Mail
• DPD
• Evri
• DHL
• UPS
• Other trusted local delivery providers

A tracking number may be provided when available, allowing you to monitor your shipment status.

5. Shipping Costs

Shipping fees are calculated based on the delivery destination, order size, package weight, and available shipping options.

Any applicable shipping charges will be displayed during checkout before payment is completed.

6. Order Tracking

Once your order has been dispatched, tracking details will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after shipment confirmation.

7. Customs, Duties, and Taxes

For deliveries within the United Kingdom and European regions, customers may be responsible for any applicable customs fees, import duties, or local taxes where required by law.

Customs processing times are controlled by local authorities and may affect estimated delivery times.

8. Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

Please provide your order number and delivery details so we can assist with checking the shipment status.

We are not responsible for delays caused by incorrect delivery information provided by customers, customs procedures, carrier disruptions, or events beyond our reasonable control.

9. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate.

If an order cannot be delivered due to incorrect or incomplete information, additional shipping charges may apply for resending the package.

10. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Email: shop@singhsmart.shop

Phone: +44 7807061015