PRIVACY TERMS

Your privacy is important to us. This Privacy Policy explains how singhsmart.shop collects, uses, stores, and protects your personal information when you visit our website or place an order.

1. Information We Collect

We may collect the following information when you use our website:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction details
• Payment confirmation information (payment card details are processed securely by our payment provider and are not stored on our servers)
• IP address, browser type, device information, and website usage data collected through cookies and similar technologies

Providing certain information is necessary to process your orders and provide customer support.

2. How We Use Your Information

Your personal information may be used to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Provide customer support
• Communicate order updates and service-related notifications
• Prevent fraud and unauthorized transactions
• Improve our website, products, and customer experience
• Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Payment Security

Payments are securely processed through Stripe, a PCI DSS compliant payment service provider.

We do not store your complete payment card information on our servers. All payment transactions are encrypted using Secure Socket Layer (SSL) technology and handled directly through Stripe’s secure infrastructure.

4. Cookies and Similar Technologies

Our website uses cookies to:

• Maintain essential website functionality
• Remember your preferences
• Improve website performance
• Analyse visitor behaviour
• Protect against fraud during checkout
• Support secure payment processing through Stripe

Some cookies are placed by trusted third-party providers, including Stripe, to help verify transactions, detect fraudulent activity, and maintain payment security.

You may manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain website functions.

5. Sharing Your Information

We may share your information only when necessary with trusted service providers, including:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• IT and security service providers
• Professional advisers where legally required
• Government or regulatory authorities when required by law

These parties are only permitted to use your information for the services they provide on our behalf.

6. Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Maintain business records
• Meet tax, accounting, and legal obligations
• Resolve disputes and enforce our agreements

When personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of using appropriate security measures.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL encrypted connections
• Secure server infrastructure
• Restricted access to personal information
• PCI DSS compliant payment processing through Stripe
• Regular security monitoring and system maintenance

Although we work to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Rights

Where applicable under the UK GDPR and EU GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality. The updated version will be published on this page and becomes effective immediately upon publication.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: shop@singhsmart.shop

Phone: +44 7807061015