RETURN SERVICE

At singhsmart.shop, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned in the original packaging whenever possible.
• Include all accessories and components originally supplied.
• Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned unless they are faulty, damaged, or incorrect upon delivery:

• Items showing signs of use or damage caused after delivery.
• Products damaged through misuse, improper care, or accidents.
• Clearance or final sale items where permitted by applicable law.
• Gift cards or digital products, if applicable.

Your statutory consumer rights remain unaffected.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

We will assess the situation and arrange an appropriate replacement, exchange, or refund where applicable.

4. Return Process

To initiate a return:

1. Contact our customer support team by email.
2. Wait for return authorisation and return instructions.
3. Securely package the item.
4. Send the parcel to the return address provided below.

Returns sent without prior authorisation may experience processing delays.

5. Return Shipping Costs

• If the return is due to a damaged, defective, or incorrect item, we will cover the reasonable return shipping cost where applicable.
• If the return is due to a change of mind or customer preference, the customer is responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable consumer protection laws.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time before the refund appears in your account.

7. Exchanges

If you would like a replacement for a damaged or defective item, please contact us. Exchanges are subject to product availability.

8. Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled but may be returned in accordance with this Refund & Return Policy.

9. Return Address

SINGH’SMART LIMITED

1706-1708 Bristol Road South

Rednal, Birmingham

England, B45 9QD

Please do not return products without first contacting our customer support team for return authorisation.

10. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Email: shop@singhsmart.shop

Phone: +44 7807061015