SUPPORT FAQ

1. What products do you offer?

We offer a carefully selected range of plush toys and soft gift products designed for children, gift giving, home décor, and everyday enjoyment. Our collection includes a variety of soft, comfortable, and thoughtfully designed items suitable for many occasions.

2. How do I place an order?

Simply browse our website, add your preferred items to your shopping cart, and proceed to checkout. Once your payment is successfully completed, you will receive an order confirmation email.

3. What payment methods do you accept?

We accept secure payments through trusted payment providers. Available payment methods may include major credit and debit cards such as Visa, Mastercard, American Express, as well as other payment options displayed during checkout.

4. Do you ship internationally?

We currently ship throughout the United Kingdom and Europe. Available delivery destinations are displayed during checkout.

5. How long will delivery take?

Typical delivery times are:

United Kingdom: 3–7 business days
Europe: 5–10 business days

Orders are usually processed within 1–3 business days before shipment.

6. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email. If tracking is available for your shipment, the tracking number will be included in that email.

7. Can I change or cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible. We will do our best to accommodate your request. Once an order has been shipped, it can no longer be cancelled.

8. What is your return policy?

You may request a return within 30 days of receiving your order, provided the item is unused, in its original condition, and returned with its original packaging where possible.

Please refer to our Refund & Return Policy for complete details.

9. What should I do if my item arrives damaged or incorrect?

Please contact us within 7 days of receiving your order and provide your order number along with clear photographs of the item and packaging. We will review the issue and arrange an appropriate solution as quickly as possible.

10. Are your products suitable as gifts?

Yes. Many of our soft gift products are ideal for birthdays, holidays, celebrations, baby showers, special occasions, or simply as thoughtful everyday gifts.

11. How do I care for my plush products?

We recommend following the care instructions provided with your purchase. Gentle surface cleaning or hand washing is generally recommended where appropriate. Always allow products to dry completely before use or storage.

12. Is my payment information secure?

Yes. All payments are processed securely through trusted payment providers using encrypted technology. We do not store your complete payment card information on our servers.

13. How can I contact customer support?

If you have any questions before or after your purchase, we’re happy to help.

Email: shop@singhsmart.shop

Phone: +44 7807061015

We aim to respond to all enquiries as quickly as possible during normal business hours.